tk1o's Privacy Policy

tk1o is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. The purpose of this privacy policy is to clearly inform you about what information we collect, how it is used, who it may be shared with, and what steps we take to protect your data.

This policy applies to all of tk1o's digital services, website (https://tk1o.lat), and associated platforms. If you use our services, you are considered to have accepted the terms of this policy. If you have any questions, please contact us.

2.1 Information You Provide Directly

When you register an account on tk1o, log in, or contact our customer support, you provide certain information yourself. This may include:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents required for identity verification (copy of national ID card or passport)
• Financial transaction details (bKash, Nagad, Rocket, or Upay account numbers)
• Messages or complaints sent through customer support

2.2 Automatically Collected Information

When you browse or use the tk1o platform, certain information is collected automatically. This information is used to improve platform performance and ensure security:

• IP address and device information
• Browser type and operating system information
• List of pages visited and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity and betting history

2.3 Information Received from Third Parties

In some cases, we may receive information about you from third-party sources. For example, information received from identity verification services as part of financial fraud prevention measures. This information is used solely for the purpose of providing legitimate and secure services.

3.1 Service Delivery and Operation

tk1o uses your information to ensure uninterrupted and reliable service. This includes:

• Creating, verifying, and managing your account
• Processing financial transactions (deposits and withdrawals)
• Providing bonuses, promotions, and VIP program benefits
• Storing and displaying gaming history
• Responding effectively to customer support requests

3.2 Security and Legal Compliance

Maintaining platform security and complying with applicable laws and regulations is part of our responsibility. For this purpose we use your information to:

• Detect unauthorized access to accounts or suspicious activity
• Complete anti-money laundering (AML) and know-your-customer (KYC) processes
• Enforce responsible gaming policies and identify problematic gambling behavior
• Respond to legitimate requests from legal authorities

3.3 Service Improvement and Communication

We use your information to further improve your experience and keep you informed of relevant updates:

• Analyzing user behavior to improve platform services and features
• Sending important account-related notifications
• Resolving technical issues and maintaining the system
• Informing you about relevant promotions and offers (subject to your consent)

4.1 Service Provider Partners

To operate our services, we may need to work with certain trusted third parties. These partners receive only the information necessary for their designated tasks and may not use this information for any other purpose. This includes:

• Payment processing services (for transactions via bKash, Nagad, Rocket, and Upay)
• Identity and age verification services
• Technology and server hosting service providers
• Game content providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others)

4.2 Legal Obligations

In the following cases, we may be required to disclose your information for legal reasons:

• To comply with court orders or government directives
• To assist relevant authorities in preventing criminal activity or fraud
• To protect the rights and property of tk1o, its staff, or other users

4.3 Business Restructuring

If tk1o undergoes a merger, acquisition, or asset transfer, your information may be transferred to the relevant new entity. In such circumstances we will notify you in advance and the terms of this privacy policy will continue to apply.

5.1 Use of Cookies

The tk1o website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience. The cookies we use include:

• Essential Cookies: Required to maintain login sessions and operate core functionality.
• Performance Cookies: Help improve our services by analyzing how the website is used.
• Functionality Cookies: Remember your preferences and settings.

You can disable cookies by changing your browser settings. Please note that disabling cookies may affect some functionality of the website.

5.2 Data Security Measures

tk1o follows industry-leading standards to protect your information. Our security measures include:

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology.
• Your password is stored in encrypted form; our staff cannot view it.
• Multiple layers of security are in place to prevent unauthorized access to servers and databases.
• Regular security audits and vulnerability assessments are conducted.
• Staff receive regular training on data protection.

Although we make every effort, no online service can guarantee 100% security. We therefore advise you to keep your account password confidential and to use trusted devices.

6.1 Data Retention Period

tk1o retains your information only for as long as necessary. Generally:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, some information may be retained for a defined period due to legal obligations.
• Financial transaction records are retained in accordance with applicable law.
• Once the required period has passed, information is securely deleted or anonymized.

6.2 User Rights

As a tk1o user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information (subject to legal obligations).
• Right to Object: You may object to marketing communications or certain types of data processing.
• Right to Portability: You may request a copy of your information in a machine-readable format.

To exercise these rights, please contact our customer support team. We are committed to responding to your request within a reasonable time.

tk1o is intended only for persons aged 21 or older. We take the protection of minors' privacy very seriously. We complete an age verification process at the time of account registration, and any account found to belong to a person under 21 will be closed immediately.

If you become aware that a minor has opened or is using an account on tk1o, please notify our customer support immediately. We do not knowingly collect or store the personal information of minors.

tk1o reserves the right to amend or update this privacy policy as needed. For any significant changes, we will:

• Publish the new version on this page and update the "Last Updated" date.
• Registered users may be notified via email or through the platform.
• Continued use of the platform after changes have been made will be considered acceptance of the new policy.

We therefore recommend that you review this page regularly so that you stay informed of the latest policy.

This privacy policy has been drafted in accordance with applicable international data protection principles and relevant laws. If any dispute arises regarding the interpretation or application of this policy, please first attempt to resolve it through our customer support. tk1o is always committed to resolving user issues in a friendly and timely manner.